Shoes Exchange Policy
Don't let ill-fitting shoes ruin your day! With our exchange policy, you're covered.
Eligible for exchange if shoes don't fit, here is the terms and conditions:
- FREE exchange of size within 2 days of receipt.
- Request for exchange via WhatsApp (0166289895) with preferred size (one size larger or smaller only).
- Each order is limited to one exchange request only.
- Only for customers who purchased online through www.futsal-shoes.com
- Returns must be in original, unworn condition with security tag attached.
- Returns without original security tag or damaged tag may not qualify for exchange and will be returned without exchanging.
- Processing time for return and exchange is 3-5 business days.
- Customer pays for return shipping costs, Figos covers shipping for newly exchanged item.
- Transaction considered closed after Figos completes exchange and return services.
- No further requests entertained after completion of exchange and return services.