Shoes Exchange Policy

Don't let ill-fitting shoes ruin your day! With our exchange policy, you're covered.

Eligible for exchange if shoes don't fit, here is the terms and conditions:

  • FREE exchange of size within 2 days of receipt.
  • Request for exchange via WhatsApp (0166289895) with preferred size (one size larger or smaller only).
  • Each order is limited to one exchange request only.
  • Only for customers who purchased online through
  • Returns must be in original, unworn condition with security tag attached.
  • Returns without original security tag or damaged tag may not qualify for exchange and will be returned without exchanging.
  • Processing time for return and exchange is 3-5 business days.
  • Customer pays for return shipping costs, Figos covers shipping for newly exchanged item.
  • Transaction considered closed after Figos completes exchange and return services.
  • No further requests entertained after completion of exchange and return services.